Setting Strategy

Setting Strategy

We pride ourselves on creating solutions for our clients which truly align people, processes and technology to realise strategic vision and purpose while achieving defined business outcomes. Our philosophy to achieve the creation of a successful strategy is one that it is founded on the following elements: compelling factual evidence, clarity of the required outcome, time-bound reality of the journey ahead and realistic commercial insight.

Drawing on the findings from the in-depth discovery phase, your Lead Consultant will analyse the evidence, apply the appropriate Trig Point modelling tools, and review market trends and business insights while drawing upon their extensive experience to formulate your strategy.

Examples of the types of strategic project work we have undertaken include:

  • Telecoms consolidation post business merger
  • Cloud migration to a UCaaS or Microsoft Teams model
  • Contact centre enablement and customer experience engagement
  • Business process optimisation
  • Embracing the digital transformation agenda
  • Business agility and continuity of service delivery