Insights – Trig Point Consulting

Insights

April 20, 2024

The Power of AI for Business: Revolutionising Customer Service Strategies

In a climate of soaring customer demands and loyalty ever harder to earn, companies prioritising consumer experience acknowledge that AI will likely play a significant role in any of their engagement strategies moving forward.

November 21, 2023

Integrated Services Digital Network (ISDN)

In early 2015, BT announced that the Integrated Services Digital Network (ISDN) which has provided the backbone to UK communications infrastructure for the last three decades, would finally be retired. However, the firm’s 5-year ISDN phase out plan remains, and it is still their intention to dissolve the platform completely by 2025.

December 1, 2021

Is Microsoft Teams Truly Fit for Purpose?

We explore if Microsoft Teams is truly ready to be a replacement to your traditional Voice over IP phone system. We share the pitfalls and recommendations learnt from our experience designing and project managing MS Teams migrations.

November 12, 2021

Mitel RingCentral Partnership

A unique insight into the new partnership between Mitel and RingCentral. Trig Point Consulting shares their experience of both vendors offering impartial guidance for Mitel customers and recommendations on what to do next based on this breaking news.

October 21, 2021

Is your Digital Transformation Strategy gambling with your Customer’s Loyalty?

Digitally Transforming your Customer Experience without jeopardising your Customer Loyalty is a key success factor. Learn how the Trig Point 4Ws consulting model helps define your roadmap to achieving the Digital Transformation of your Customer Journey.

September 7, 2021

Hybrid Working

A unique insight from an Independent Technology Consultant into why and how to make your Hybrid Working Strategy a success while transforming how your organisation communicates supporting increased productivity and profitability.

August 10, 2021

Sussex Collaborative Partnership

Our Lead Consultant Richard Betts has joined The Sussex Collaborative adding his expertise to specialist team of business leader subject matter experts. Read how the Collaborative supports the Leadership Teams across Sussex and the South East.