Your success is our mission
Our dedicated team of independent professionals provides reliable consultancy and project management to transform the way you work.
With over 25 years of practical operational experience, we’ve gained a wealth of knowledge from improving communications across a range of industries. We thrive on implementing efficient processes, sourcing effective technology, and delivering clear-cut solutions focused on the needs of the people they serve.
Richard Betts
Founder & Principal Consultant Director
Richard Betts
Founder & Principal Consultant Director
Richard Betts is the Founder and Principal Consultant of Trig Point Consulting, an independent business technology consultancy that helps organisations deliver complex transformation, improve customer experiences, embrace AI, and achieve measurable business outcomes.
With over 30 years of experience leading change across the public and private sectors, Richard works with organisations facing significant operational, technological, and cultural challenges. From NHS Trusts and local authorities to housing providers, charities, and commercial organisations, he helps clients navigate complexity, align stakeholders, and turn ambitious visions into practical results.
Clients value Richard’s ability to combine strategic thinking with hands-on delivery. His expertise spans digital transformation, organisational change, contact centre transformation, telecommunications, customer experience, and AI adoption. Rather than focusing solely on technology, he helps organisations align their people, processes, and technology to create lasting improvements in performance, efficiency, and service delivery.
As the founder of Trig Point Consulting, Richard has built a reputation for challenging conventional thinking and delivering independent, outcome-focused advice. This approach has positioned the business as a positive disruptor, helping clients make confident decisions, reduce risk, and deliver successful transformation programmes.
Richard’s leadership approach has been shaped by experiences far beyond the boardroom. He served for over 15 years with West Sussex Fire & Rescue Service, progressing to the role of Watch Manager, where he led teams through high-pressure and rapidly changing situations. He is also an experienced International Mountain Leader and professional speaker, drawing on lessons from emergency response, expedition leadership, and business transformation to help organisations and individuals perform at their best.
Whether advising senior leaders, leading complex transformation programmes, or speaking on leadership and resilience, Richard is driven by a simple mission:
Helping organisations achieve outcomes that others say are impossible.
Personal Interests
Outside of work, Richard enjoys ultra-distance trail running, golf, mountain adventures, travel, and storm chasing.
Harry Watkinson
Consultant
Harry Watkinson
Consultant
Harry Watkinson is a Consultant at Trig Point Consulting, specialising in digital transformation, cloud migration, business change, and customer experience improvement.
Since joining the company in 2023, Harry has supported organisations through complex transformation programmes, helping clients navigate change with confidence and clarity. His expertise spans workflow analysis, process mapping, telecommunications transformation, inventory auditing, number porting, and go-live management.
Harry works closely with stakeholders to understand business challenges, facilitate workshops, and develop practical solutions that deliver measurable outcomes. Combining strong analytical skills with a disciplined approach to delivery, he helps ensure projects remain aligned, risks are managed, and objectives are successfully achieved.
A graduate of the University of Nottingham with a Master’s degree in International Business Management from the University of Surrey, Harry continues to develop his expertise through industry-recognised project delivery and continuous improvement methodologies.
Personal Interests
Outside of work, Harry enjoys hockey, running and golf.
Tom Stopher
Marketing Assitant
Tom Stopher
Marketing Assistant
Tom Stopher is the Marketing Assistant at Trig Point Consulting, supporting the company’s marketing, business development, and brand growth activities. Working closely with Founder and Principal Consultant Richard Betts, Tom contributes to market research, content creation, digital communications, website management, social media engagement, and marketing campaigns that help strengthen Trig Point’s presence across the public and private sectors.
Tom plays an active role in communicating the value of Trig Point’s consultancy services, developing engaging content, supporting client engagement activities, and identifying opportunities that contribute to business growth. As part of a small and ambitious team, he continues to develop his expertise in digital marketing, content strategy, brand development, and the responsible use of AI within modern marketing practices.
Following his graduation from the BIMM Institute in 2023, Tom spent two years working in creative marketing and content creation. During this time, he supported campaigns for organisations including American Express, the NHS, and Ford, gaining valuable experience across a diverse range of sectors and marketing environments. Under Richard’s mentorship, Tom is continuing to build the skills and experience required to progress into future marketing leadership roles within the business.
Personal Interests
Outside of work, Tom enjoys football, photography, gym and going to the cinema.