Insights

Contact Centre AI Strategy: Why Technology-First Projects Fail 

What BT’s £400m TalkTalk Acquisition Means for UK Businesses

Openreach’s Final Rental Increase: Are You Paying Double for Legacy Services?

The Power of AI for Business: Revolutionising Customer Service Strategies

In a climate of soaring customer demands and loyalty ever harder to earn, companies prioritising consumer experience acknowledge that AI will likely play a significant role in any of their engagement strategies moving forward.

Integrated Services Digital Network (ISDN)

In early 2015, BT announced that the Integrated Services Digital Network (ISDN) which has provided the backbone to UK communications infrastructure for the last three decades, would finally be retired. However, the firm’s 5-year ISDN phase out plan remains, and it is still their intention to dissolve the platform completely by 2025.

Contact Centre AI Strategy: Why Technology-First Projects Fail 

What BT’s £400m TalkTalk Acquisition Means for UK Businesses

Openreach’s Final Rental Increase: Are You Paying Double for Legacy Services?

The Power of AI for Business: Revolutionising Customer Service Strategies

In a climate of soaring customer demands and loyalty ever harder to earn, companies prioritising consumer experience acknowledge that AI will likely play a significant role in any of their engagement strategies moving forward.

Integrated Services Digital Network (ISDN)

In early 2015, BT announced that the Integrated Services Digital Network (ISDN) which has provided the backbone to UK communications infrastructure for the last three decades, would finally be retired. However, the firm’s 5-year ISDN phase out plan remains, and it is still their intention to dissolve the platform completely by 2025.