Digital Transformation

Eliminate frustrations with digital transformation

Upgrading legacy systems, refining digital processes, or tackling a total digital transformation across your business might seem a daunting prospect, but this is where we step in.

Our digital transformation services offer solutions based on the requirements of your company, your team, customer demands, and internal processes. We provide guidance and project manage the implementation of suitable technology to bring you the results you require.

What successful digital transformation looks like for your business will be unique. When you partner with us, we’ll apply over 20 years of knowledge and hands-on experience to unearth a sustainable strategy that will achieve your ambitions in an ever-changing world of technology.

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Impactful digital transformation consulting and project management

Trig Point Consulting has been built on positive referrals. Our extensive portfolio of success stories is a testament to how we build our working relationships. By partnering with us, you can expect to receive trustworthy, no-nonsense independent guidance & advice, that will take the strain off internal departments and lead your business to the summit of optimal performance.

By adopting the most appropriate digital technologies and transforming your processes, you can achieve the ultimate optimisation and reap a wealth of benefits for your organisation.

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Our approach to your digital transformation


Getting to the heart of matters. We take the time to build a clear picture of current internal processes, data insights, digital assets, security systems and who your customers are alongside the ambitions of your business.


Here’s where we pull on our experience and informed knowledge of modern technologies to outline a tailored strategy. We will develop a clear-cut plan and outline technology specifications to build the business case and ensure that the path ahead has no pitfalls.


With the summit of your project now in plain sight, our project management specialists will equip you with risk mitigation, budget controls, procurement support, analytical models, and change management to lead you to the pinnacle of your objectives.


Technologies are always evolving. Once the mountain is climbed and your goals are achieved, it can be tricky to stay at the top. With post-live assessment, business enablement and optimisation, we progress with feedback of the journey into the next phase.

Why trust Us?

We’re more than just a consultancy, we offer independent advice and project management services, with people, technology, and processes at the heart of everything we do.

We are your trusted partner on the journey of transformation and aspire to guide you to the peak of your business potential.


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Our digital transformation services

The digital world is constantly evolving, and our digital transformation services encompass an enormous scope – simply talk to us to find out more about how we can assist your organisation’s development.

Our consulting expertise spans across:

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Why is digital transformation important for my business?

Ultimately, digital transformation will enable you to streamline processes, keep your customers and workforce happy, and improve your team’s efficiency. To top it off, modernising your systems and increasing productivity can come with some serious cost savings.

Your success and goals are central to everything we do.

By listening, asking the right questions, and reviewing your current systems, we uncover the big picture. With extensive experience, we draw on our past experiences and knowledge of technology to provide you with the best resolutions.

Our strategy for digital transformation projects keeps people at the heart, ensuring that every step keeps efficiency and user experience at the forefront.
Learn more about our range of services.

We apply our expertise to several areas within digital transformation including, but not limited to:

  • Optimising operating processes and business models
  • Cloud migration
  • Legacy telecoms transformation
  • Cybersecurity
  • Contact centre projects
  • Change management
  • Business enablement
  • Process mapping
  • Business intelligence and key performance indicators
  • Business process automation (BPA)
  • Digital engagement
  • Enhancing customer service
  • Employee productivity
  • Digital transformation
  • Artificial intelligence
  • Internet of Things (IoT)

Our portfolio of effective transformation consulting projects spans across several different industries and all our work comes from glowing referrals.

Discover the sectors we’ve collaborated with to find out about our past projects or book an initial consultation to hear it directly from us.


“We engaged with Trig Point Consulting to initially help with the procurement of a new Customer Contact solution. This was a key part of our Digital Transformation programme and Richard’s knowledge and experience within this field was invaluable in ensuring we selected the right solution that provided value for money. The implementation of this formed part of a programme called Customer Connect, which not only focused on technology but also culture, processes, and structure. We felt Richard was best placed to programme manage this, working closely with Key Stakeholders, subject matter experts and the Project Management Office, to deliver this mission critical development for Westward.

Richard has great interpersonal skills and has the unique ability to understand what the IT should be capable of, how to set up a contact centre to maximise performance and deliver great customer service. He provided effective project management skills and knowledge and has the ability to challenge both internal concepts and suppliers in terms of cost functionality and timescales”.

Mick Capern, Assistant Director of Transformation, Westward Housing Group

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