Insights

What BT’s £400m TalkTalk Acquisition Means for UK Businesses

Openreach’s Final Rental Increase: Are You Paying Double for Legacy Services?

The Power of AI for Business: Revolutionising Customer Service Strategies

In a climate of soaring customer demands and loyalty ever harder to earn, companies prioritising consumer experience acknowledge that AI will likely play a significant role in any of their engagement strategies moving forward.

Integrated Services Digital Network (ISDN)

In early 2015, BT announced that the Integrated Services Digital Network (ISDN) which has provided the backbone to UK communications infrastructure for the last three decades, would finally be retired. However, the firm’s 5-year ISDN phase out plan remains, and it is still their intention to dissolve the platform completely by 2025.

Is Microsoft Teams Truly Fit for Purpose?

We explore if Microsoft Teams is truly ready to be a replacement to your traditional Voice over IP phone system. We share the pitfalls and recommendations learnt from our experience designing and project managing MS Teams migrations.

What BT’s £400m TalkTalk Acquisition Means for UK Businesses

Openreach’s Final Rental Increase: Are You Paying Double for Legacy Services?

The Power of AI for Business: Revolutionising Customer Service Strategies

In a climate of soaring customer demands and loyalty ever harder to earn, companies prioritising consumer experience acknowledge that AI will likely play a significant role in any of their engagement strategies moving forward.

Integrated Services Digital Network (ISDN)

In early 2015, BT announced that the Integrated Services Digital Network (ISDN) which has provided the backbone to UK communications infrastructure for the last three decades, would finally be retired. However, the firm’s 5-year ISDN phase out plan remains, and it is still their intention to dissolve the platform completely by 2025.

Is Microsoft Teams Truly Fit for Purpose?

We explore if Microsoft Teams is truly ready to be a replacement to your traditional Voice over IP phone system. We share the pitfalls and recommendations learnt from our experience designing and project managing MS Teams migrations.