Professional Services

Professional Services

Communications have always played a vital role in developing the trusted partnership between client and advisor in the Professional Services sector. We have worked with a huge range of businesses of different sizes including global firms specialising in Accountancy, Recruitment and Architecture.

As the traditional working day evolved it is absolutely critical that clients are able to contact their specialist at a time of their choice. Implementing a secure agile communications infrastructure spanning multiple devices which are used in numerous locations is vital to ensure key staff are contactable. We help organisations scope their agility project and implement a cost effective service which is flexible to staff but easy to use.
Consistent, timely and relevant conversations help professional service firms standout in a competitive marketplace. We take time to truly understand your communication flows and look to help optimise your processes to help staff have informed meaningful conversations at the right time in the workflow.

We look to help organisations find time in the working day to enable your people spent time on the right calls maximising their time engaging with clients instead of carrying our mundane repetitive tasks. Our expertise in blending people, process and technology helps businesses automate their processes, integrate technologies and just help make life a little easier to focus on adding value building client loyalty.
At a time when fees are under pressure we will audit your current communications estate identifying services and run benchmarking exercises to optimise your estate while finding cost savings. This an important foundation in our approach to drive a greater return on your investment before we then look to optimise your working processes.

We strive to help you deliver a consistent engaging customer experience where your people maximise their time speaking to clients at the right time in your process, on any device in any place as cost effectively and securely as feasibly possible.
Our work in the Professional Services sector is summarised below:

  • Cloud migration strategy (MS Teams, UCaaS) design and supporting business case.
  • CRM & Practice Management Software integration with the telephone system using click to dial and screen pops (CTI).
  • Client billing and credit control strategy project.
  • Global software deployment project management and user adoption programme.
  • Multisite telecoms support service and remedial action plan.
  • New Head Office telephone services delivery project.
  • Merger & Acquisition strategy supporting estate consolidation and standardisation of the Telecoms Estate.