Unified Communications

Unified Communications

Unified communications and collaboration adoption has radically grown over the last year. The rapid shift from office to home working due to the COVID-19 pandemic has fast tracked the growth in this area of the communications marketplace.

As the unified communications as a service (UCaaS) market matures, vendors are now focusing on enhancing their product offering. In parallel, organisations and their users’ needs have evolved. IT teams are now having to reassess how they provide telephone, video and collaboration services as the workplace in the world of the new normal will typically need to support working in a truly flexible, agile manner. The vision of communicating any time, any place and on any device is now the normal and a reality of the modern working environment.

There are many challenges facing organisations regarding their future UC, telephony, collaboration and video conferencing direction. With many organisations having to rapidly deploy cloud services alongside their traditional onpremises telephone systems in response to the pandemic, now is the time to consolidate and rationalise the communications strategy for the future.

We will assign you a Lead Consultant who will work with you to help redefine your communication and collaboration requirements. Drawing on our industry knowledge, we are ideally positioned to independently advise on aligning the most suited providers to your requirements and help oversee the cloud migration process. Typical projects we are privileged to work with our clients on include the following:

  • Cloud migration
  • Consolidation of telecoms estates
  • Agile and flexible working change
  • Cost reduction and roadmap planning
  • UCaaS cloud deployment – MS Teams, RingCentral and 8×8
  • Hybrid cloud deployment – Mitel and AVAYA

 

Our unified communications and collaboration model we follow is founded on four pillars consisting of some of our key services:

  • Discovery

We need to understand where we are, what we have (telephone & cloud assets), why we communicate (analytical data), how we communicate (processes), how much it costs (bill analysis), what we need to achieve (business strategy and goals), what our customers want and how they want to engage with us

  • Set our strategy

Define our strategy, build the business case, create our technology specification and plan our voice/UC roadmap

  • Implementation

Project management approach, risk mitigation, budget controls, procurement support, analytical models, change support and delivery

  • Refine

Post live assessment against voice/UC strategy objectives, business enablement and optimisation with feedback into the next phase

Importantly, at Trig Point we are independent consultants and can draw upon our wide experience of 25 years and our in-depth knowledge gained by working with some of the industry’s leading vendors including MS Teams, RingCentral, 8×8, AVAYA, Mitel and Cisco, to name but a few, when advising our clients.

For us it is not just a unified communications or telephone project. It is about personally building trust with our clients and about helping our clients’ organisations adapt, evolve and grow. Our independent approach is founded on caring about the successful outcome, and taking pride in and valuing the partnership we create between client and consultant. We strive to do what is right for our clients, their people, customers and partners.

Above all, we love coming to work and adapting to fit into our clients’ culture and realising their vision and purpose. For us, our clients and their success are central to everything we do.